Question 1

When are you open?

Accepted Answer

We are open every day but Tuesday! Booking times are available here.  Walk-ins are welcome; find our hours here.

Question 2

What is an escape room?

Accepted Answer

An escape room is an adventure, a mission, a quest! You are the main character, finding clues and solving puzzles as you explore the scenery and complete your story. In our experiences, you are not trying to “escape,” and you are NEVER locked in anywhere.

Question 3

How long is it? Do we get hints?

Accepted Answer

Our games are 60 minutes long and your Game Guide will be your concierge throughout, following along and providing hints at the opportune moment. Your Guide is at your service, and will give more or fewer nudges at your request. Expect to arrive 15 minutes before your game, and allow 15 minutes afterwards for wrapup.

Question 4

Will I play with strangers?

Accepted Answer

Nope! All bookings are private, and one Game Guide will be dedicated exclusively to your game from start to finish.

Question 5

What is the age limit?

Accepted Answer

Children ages 10 and up can enjoy our experiences. Children younger than 15 need at least one adult (18+) chaperone in the room; ages 15 and up do not require a chaperone and may book "Adult" tickets. If you have one younger child in a group of otherwise older players--for example, in your family--please call us directly before booking.

Question 6

Are there multiple rooms in the game?

Accepted Answer

In our experiences, your story will unfold across multiple acts on more than one stage.

Question 7

Is this a good activity for a birthday party?

Accepted Answer

Yes! Lots of groups book our experiences to celebrate birthdays and other milestones. An escape room is a great way to have fun together with friends or family!

Question 8

What about kids' parties?

Accepted Answer

Our experiences are a great party activity, but some of the elements can be intense or overwhelming for groups of children. Here are our recommendations for kids' parties:
Ages 10 and under: Our experiences aren't a good fit for parties at this age. We recommend checking out Boda Borg in Malden as an alternative.
Ages 11-12: Our game Witch's Hollow is the best fit for parties for this age group. We require at least 2 adult chaperones among your players, and strongly recommend a third. 
Ages 12-14: Either of our games the Boring Office or Witch's Hollow are suitable at this age. One adult chaperone is required to play along with 2-4 kids, and two adults are required for 5-6 kids.
Ages 15+: Any of our experiences are suitable for older teens to play as a group, with or without adults.

Question 9

Do you do private events?

Accepted Answer

We are happy to host games for 3-8 people celebrating birthdays, bachelorette parties, team buildings, and other events. All games are automatically private bookings; no strangers will join you. Please tell us about your event during the booking checkout so we can celebrate with you!

If you have between 8-16 players, we can adjust our game schedules (when possible) so that you can split into two teams and play both of our experiences simultaneously. If you have more than 16 players, we would be happy to arrange back-to-back games for your group; we do not presently have a dedicated event space, but we are happy to reserve our lobby for your group.

Please call or email to arrange any bookings for more than 8 people to ensure these accommodations.

Question 10

What is the ticket price?

Accepted Answer

Tickets to our experiences vary in price by group size and booking date. Tickets range between $39 per player for larger groups and $60 per player for pairs and trios at peak times. See our booking pages for specific pricing for your desired date, time, and group size.

Question 11

What is your cancellation policy?

Accepted Answer

We are happy to refund or reschedule your game with 48 hours notice. We are unable to offer refunds or rebookings within 48 of your game except under severe circumstances, such as infectious illness, unsafe weather conditions, sudden-onset demonic possession, or other emergencies.

Question 12

Are phones allowed?

Accepted Answer

Yes, they are–but you won’t be needing them. You won’t need a flashlight and Google will not help solve the puzzles. You may take pictures and short videos in the experience.

Question 13

Can I play after a few drinks?

Accepted Answer

You will definitely need your wits about you, but a little bit of inebriation won't be a problem. Plan anything beyond that for after your game.  We are located right in downtown Salem and there is an abundance of bars and restaurants to enjoy afterwards!

Question 14

Where are you located?

Accepted Answer

We are located at: 207 Washington St, Salem, Massachusetts. (We are not located in Salem, NH.)

Question 15

Where can I park?

Accepted Answer

There is metered parking onsite with limited spaces, two garages within a few blocks, and ample street parking in between. Metered parking is free after 6pm. Please leave ~10 extra minutes to find parking.

During October, traffic is high, streets may be closed, and parking is extremely limited, so we do encourage you to make a parking plan.

Question 16

Can I book outside your regular hours?

Accepted Answer

Yes! Just call us if you have specific needs for a large group (team-building, work event, etc); we run additional games outside of our regular hours wherever we are able to! We also offer a self-guided puzzle tour of town that can be picked up during our business hours and played whenever you like.

Question 17

How many players do I need to play one of your games?

Accepted Answer

The Boring Office can be booked by groups of 2-7 players, and Witch's Hollow can be booked by groups of 3-8. At peak times in October, we require at least 3 players for Boring Office or 4 players for Witch's Hollow. If you are interested in setting up back-to-back or concurrent games for a larger group, or have questions about booking as a smaller group, please call.

Frequently Asked Questions