Frequently Asked Questions
Questions? We're here to help!
An escape room is an adventure, a mission, a quest! You are the main character, finding clues and solving puzzles as you explore the scenery and complete your story. In our experiences, you are not trying to “escape,” and you are NEVER locked in anywhere.
Our games are 60 minutes long and your Game Guide will be your concierge throughout, following along and providing hints at the opportune moment. Your Guide is at your service, and will give more or fewer nudges at your request. Expect to arrive 15 minutes before your game, and allow 15 minutes afterwards for wrapup.
Nope! All bookings are private, and one Game Guide will be dedicated exclusively to your game from start to finish.
Children ages 10 and up can enjoy our experiences. Children younger than 15 need at least one adult (18+) chaperone in the room; ages 15 and up do not require a chaperone and may book "Adult" tickets. If you have one younger child in a group of otherwise older players--for example, in your family--please call us directly before booking.
In our experiences, your story will unfold across multiple acts on more than one stage.
Yes! Lots of groups book our experiences to celebrate birthdays and other milestones. An escape room is a great way to have fun together with friends or family!
Our experiences are a great party activity, but some of the elements can be intense or overwhelming for groups of children. Here are our recommendations for kids' parties:
Ages 10 and under: Our experiences aren't a good fit for parties at this age. We recommend checking out Boda Borg in Malden as an alternative.
Ages 11-12: Our game Witch's Hollow is the best fit for parties for this age group. We require at least 2 adult chaperones among your players, and strongly recommend a third.
Ages 12-14: Either of our games the Boring Office or Witch's Hollow are suitable at this age. One adult chaperone is required to play along with 2-4 kids, and two adults are required for 5-6 kids.
Ages 15+: Any of our experiences are suitable for older teens to play as a group, with or without adults.
We are happy to host games for 3-8 people celebrating birthdays, bachelorette parties, team buildings, and other events. All games are automatically private bookings; no strangers will join you. Please tell us about your event during the booking checkout so we can celebrate with you!
If you have between 8-16 players, we can adjust our game schedules (when possible) so that you can split into two teams and play both of our experiences simultaneously. If you have more than 16 players, we would be happy to arrange back-to-back games for your group; we do not presently have a dedicated event space, but we are happy to reserve our lobby for your group.
Please call or email to arrange any bookings for more than 8 people to ensure these accommodations.
We are happy to refund or reschedule your game with 48 hours notice. We are unable to offer refunds or rebookings within 48 of your game except under severe circumstances, such as infectious illness, unsafe weather conditions, sudden-onset demonic possession, or other emergencies.
Yes, they are–but you won’t be needing them. You won’t need a flashlight and Google will not help solve the puzzles. You may take pictures and short videos in the experience.
You will definitely need your wits about you, but a little bit of inebriation won't be a problem. Plan anything beyond that for after your game. We are located right in downtown Salem and there is an abundance of bars and restaurants to enjoy afterwards!
We are located at: 207 Washington St, Salem, Massachusetts. (We are not located in Salem, NH.)
There is metered parking onsite with limited spaces, two garages within a few blocks, and ample street parking in between. Metered parking is free after 6pm. Please leave ~10 extra minutes to find parking.
During October, traffic is high, streets may be closed, and parking is extremely limited, so we do encourage you to make a parking plan.
Yes! Just call us if you have specific needs for a large group (team-building, work event, etc); we run additional games outside of our regular hours wherever we are able to! We also offer a self-guided puzzle tour of town that can be picked up during our business hours and played whenever you like.
Our games are designed for 3-8 players. On weekends in October, we have a minimum booking size of four players for Witch's Hollow. We try to accommodate pairs when possible, though ticket minimums are generally still required. If you are interested in setting up back-to-back or concurrent games for a larger group, or have questions about booking as a smaller group, please call.